Free Shipping Policy
At Falcon and Fox, we are delighted to offer FREE shipping to our valued customers in Australia and New Zealand. We want to make your shopping experience as convenient and enjoyable as possible, so please take a moment to familiarise yourself with our shipping policy.
1. Shipping Availability
Our FREE shipping service is exclusively available to customers with a shipping address within Australia or New Zealand. Unfortunately, at this time, we are unable to ship to other international locations.
2. Shipping Time
We understand that receiving your order promptly is essential, and we strive to ensure timely delivery. Most items are shipped within 4 business days of placing your order. For precise shipping estimates, please refer to the “Additional Information” section on each product page.
3. Shipping Origins
We take pride in sourcing and shipping our products from reputable local suppliers. Approximately 95% of our items are shipped from Melbourne, Australia, ensuring efficient delivery within the region. In some cases, especially for premium products or during times of limited supply, a small percentage (5%) of items may be shipped from other locations within Australia or even overseas. Rest assured, we maintain strict quality control measures to ensure all products meet our high standards.
4. Returns and Refunds
For detailed information on returns, please review our comprehensive Refund and Returns Policy. We want you to be completely satisfied with your purchase, and our policy provides clear guidelines and instructions for initiating a return, if necessary.
5. Quality Assurance
As part of our commitment to providing the highest quality products, all items in our store are printed on demand. This means that each design and product is meticulously created and inspected to meet our rigorous quality standards. We take extra care to ensure that your chosen designs come to life beautifully and that the final products exceed your expectations.
We hope that this Free Shipping Policy clarifies any questions you may have. If you require further assistance or have any concerns, our friendly customer support team is here to help. Thank you for choosing Falcon and Fox, and we look forward to serving you with exceptional products and service.
