Returns Policy
At Falcon and Fox, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns policy to ensure your shopping experience is as smooth as possible.
Returns within 30 Days
You have a generous 30-day window to return any items that didn’t meet your expectations. We understand that sometimes things just don’t work out, and we’re here to make it right.
Product Replacements or Refunds
When you initiate a return, you have the option to choose between a product replacement, or a refund. If you’d like to exchange your item for a different size, colour, or design, we’ll gladly send you a replacement at no extra cost. If you prefer a refund, we’ll process it promptly once we receive the returned item.
Shipping Responsibility
Please note that customers are responsible for the shipping costs associated with returning an item. This means that you will need to cover the cost of shipping the item back to us. We recommend using a trackable shipping service to ensure that your return reaches us safely.
Easy Return Process
To initiate a return, simply contact our friendly customer support team within 30 days of receiving your order. They will guide you through the return process and provide you with the necessary instructions and return address.
Return Condition
To qualify for a refund or replacement, the returned item must be in its original condition, unworn, unwashed, and free from any damages or alterations. Please ensure that all tags, labels, and packaging are intact when returning the item.
Processing Time
Once we receive your returned item, our dedicated team will promptly process your request. Refunds will be issued back to the original payment method, while replacement items will be shipped out as quickly as possible. Please allow for some processing time, and rest assured that we’ll handle your return with utmost care and efficiency.
Customer Satisfaction Guarantee
Your satisfaction is our top priority, and we strive to provide you with the best shopping experience possible. If you have any questions or concerns about our returns policy or need assistance with a return, please don’t hesitate to reach out to our customer support team. We’re here to help!
Thank you for choosing Falcon and Fox. We appreciate your business and look forward to serving you again soon.
